Diagnosathi — Book Blood Tests in Jaipur
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Privacy Policy

Privacy Policy

Last updated: May 2026

Your privacy is important to us. This policy explains how Diagnosathi collects, uses, and protects your personal information.


1. Information We Collect

We collect personal information that you provide directly:

  • Account information: name, email address, phone number.
  • Health information: test bookings, lab preferences, and report history.
  • Location data: city/area selected for home sample collection.
  • Usage data: pages visited, search queries, and device information for service improvement.

2. How We Use Your Information

We use the information we collect to:

  • Process and manage your diagnostic test bookings.
  • Send booking confirmations, reminders, and digital reports.
  • Improve and personalise our platform and recommendations.
  • Respond to your support inquiries.
  • Comply with applicable Indian laws and regulations.

3. Data Sharing

We share your information only with:

  • Partner laboratories (strictly for fulfilling your test booking).
  • Payment processors (for secure transaction processing).
  • Analytics tools (Google Analytics, Microsoft Clarity — anonymised usage data only).

We never sell your personal data to third parties.

4. Data Protection

We implement industry-standard security measures to protect your information. All data is transmitted over HTTPS. Health data is stored on encrypted servers. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your data for as long as your account is active or as required by Indian law. You may request deletion of your account data at any time.

6. Your Rights

Under applicable data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate data.
  • Request deletion of your data.
  • Withdraw consent for marketing communications.

To exercise any of these rights, contact us at support@diagnosathi.com.

7. Cookies

We use cookies and similar technologies to improve your experience. You can disable cookies in your browser settings, though this may affect some features.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children under 18 without verifiable consent from a parent or legal guardian, as required under India's Digital Personal Data Protection Act, 2023. If you believe a child under 18 has provided us with personal data without such consent, please contact us at support@diagnosathi.com so we can delete it.

9. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints regarding this Privacy Policy or your personal data may be directed to our Grievance Officer:

Name: Sachin Sharma Designation: Grievance Officer & Nodal Contact Person Email: sachin.sharma@diagnosathi.com Phone: +91 73397 99364

We will acknowledge your complaint within 48 hours and aim to resolve it within 1 month.

10. Contact

For privacy concerns, please contact us at support@diagnosathi.com or write to: Diagnosathi, Mansarovar Sector 7, Shipra Path, Badevri, Jaipur, Rajasthan 302020, India.

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